Frequently Asked Questions
Find answers to the most commonly asked questions about Glam jewelry and our services.
Ordering & Payment
Q: How do I place an order?
A: Browse our collections, add items to your cart, proceed to checkout, and complete payment. You'll receive a confirmation email once your order is placed.
Q: What payment methods do you accept?
A: We accept Credit Cards, Debit Cards, Net Banking, UPI, Digital Wallets, and Cash on Delivery (for eligible orders).
Q: Is it safe to use my credit card on your website?
A: Yes, absolutely. We use industry-standard SSL encryption and secure payment gateways. We never store your complete card details.
Q: Can I modify or cancel my order?
A: You can modify or cancel your order within 1 hour of placing it by contacting customer service. After processing begins, changes may not be possible.
Shipping & Delivery
Q: How long will it take to receive my order?
A: Standard shipping takes 5-7 business days. Express shipping is 2-3 business days. Same-day delivery is available in select cities.
Q: Do you ship internationally?
A: Yes, we ship to select countries. International shipping rates and delivery times vary by destination.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can also track orders in your account dashboard.
Product Information
Q: Are your products genuine?
A: Yes, all our jewelry is 100% authentic and comes with a certificate of authenticity. We source from trusted manufacturers and artisans.
Q: What metals do you use?
A: We work with sterling silver, 14K and 18K gold, rose gold, white gold, and platinum. Each product listing specifies the metal used.
Q: Are your gemstones natural?
A: We use both natural and lab-created gemstones. Product descriptions clearly indicate the stone type.
Returns & Exchanges
Q: What is your return policy?
A: We offer a 30-day return policy for most items. Items must be in original condition with all tags and packaging.
Q: How do I return an item?
A: Initiate a return through your account, receive a Return Authorization Number, and ship the item using the provided label.
Q: How long does it take to receive a refund?
A: Refunds are processed within 5-7 business days of receiving the returned item. It may take additional time for your bank to process.
Account & Privacy
Q: Do I need an account to make a purchase?
A: No, you can checkout as a guest. However, creating an account allows you to track orders, save addresses, and receive exclusive offers.
Q: How is my personal information protected?
A: We use advanced security measures and never share your information with third parties. See our Privacy Policy for details.
Still have questions?
Contact our customer service team at support@glamyug.com - we're here to help!
Last updated: October 11, 2025